Invite and Reminder emails stuck in spam

Incident Report for SurveyMonkey

Resolved

This incident has been resolved.
Posted Sep 22, 2025 - 17:10 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 22, 2025 - 11:20 PDT

Identified

Some customers will see some of their Invite or Reminder emails stuck in the Spam review tool for Manual Spam Review
Posted Sep 22, 2025 - 10:50 PDT
This incident affected: SurveyMonkey.