Response data missing from Analyze page

Incident Report for SurveyMonkey

Resolved

This incident has been resolved.

Posted Jun 04, 2025 - 03:04 PDT

Identified

This issue is impacting NPS Tile data or Multi-Survey Analysis data that is greater than 10 years old. We have identified the cause of this issue and a solution is currently being worked on.

Posted Jun 03, 2025 - 05:19 PDT

Investigating

We are aware of an issue that’s causing some old response data to be missing from the Analyze page. This issue is impacting responses collected between 2013-05 to 2014-03. Our team is hard at work on getting everything back up to speed, and things should be back to normal soon.

Posted Jun 03, 2025 - 03:59 PDT

This incident affected: SurveyMonkey.