Custom data / respondent metadata missing from Individual Response Table and XLS exports

Incident Report for SurveyMonkey

Resolved

The issue has been resolved for responses collected since putting the fix in place.
Posted Oct 02, 2026 - 16:12 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 02, 2026 - 13:40 PDT

Identified

The issue has been identified and a fix is being investigated.
Posted Oct 02, 2026 - 13:20 PDT

Investigating

We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.
Posted Oct 02, 2026 - 10:27 PDT
This incident affected: SurveyMonkey.
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