SurveyMonkey Status

SurveyMonkey Status Page

All Systems Operational

SurveyMonkey Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 14, 2026

Customers are unable to contact support through our Help Center chatbot

Resolved - This incident has been resolved.
Jul 14, 13:06 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 13:00 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 14, 12:58 PDT

Investigating - This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.
Jul 14, 12:07 PDT

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

SurveyMonkey 'Home' page unavailable for US/CA customers

Resolved - This incident has been resolved.
Jul 6, 07:04 PDT

Investigating - The SurveyMonkey homepage is currently inaccessible for some regions. Our team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience!
Jul 6, 05:33 PDT

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

Issue Impacting Exporting for Canadian SurveyMonkey Accounts

Resolved - There was an issue impacting SurveyMonkey accounts hosted on our Canadian data centres, where users faced issues with exporting survey results from 10:48AM to 1:15AM (PST). This issue is now resolved and exporting should work correctly now.
Jun 30, 11:00 PDT