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SurveyMonkey Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance - US and CA data centers Nov 7, 2026 09:00-12:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Oct 07, 2026 - 06:57 PDT
Scheduled - We will be performing maintenance on Saturday, November 7, 2026 that will affect availability of accounts, surveys, and integrations for the duration of the maintenance.

For more details about the impact and how to plan for this maintenance, please review the information provided in the help center: https://help.surveymonkey.com/en/surveymonkey/site/site-maintenance/

Live updates on the maintenance will be shared on this status page as needed.
Oct 07, 2026 - 06:57 PDT

Oct 7, 2026

No incidents reported today.

Oct 6, 2026

500 error on Transaction History for Team Admins
Resolved - This incident has been resolved.
Oct 6, 15:44 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 6, 15:40 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 6, 15:28 PDT
Investigating - We are currently investigating an issue resulting in an error on the Transaction History page.
Oct 6, 14:04 PDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Custom data / respondent metadata missing from Individual Response Table and XLS exports
Resolved - The issue has been resolved for responses collected since putting the fix in place.
Oct 2, 16:12 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 13:40 PDT
Identified - The issue has been identified and a fix is being investigated.
Oct 2, 13:20 PDT
Investigating - We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.
Oct 2, 10:27 PDT

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

Audience Preview Page is not responding
Resolved - This incident has been resolved.
Sep 24, 08:32 PDT
Investigating - We are aware of an issue with the Audience Preview Page. Our Engineering team is investigating this issue.
Sep 24, 05:16 PDT

Sep 23, 2026

No incidents reported.

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