Identified - We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.
Apr 21, 2026 - 08:27 PDT
SurveyMonkey
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2026
Unresolved incident: Audience preview tool inaccessible for logged out customers..
Resolved -
This issue has been resolved!
Apr 15, 10:20 PDT
Identified -
The cause has been identified and a fix is being implemented.
Apr 15, 08:47 PDT
Investigating -
We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates.
Our team is actively working to identify the root cause and will provide updates as more information becomes available.
Apr 15, 07:23 PDT
Resolved -
This incident has been resolved.
Apr 13, 11:44 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 13, 10:00 PDT
Update -
A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.
Apr 13, 08:51 PDT
Identified -
We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.
Apr 13, 08:24 PDT