Investigating - This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.
Jul 14, 2026 - 12:07 PDT
SurveyMonkey
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 14, 2026
Unresolved incident: Customers are unable to contact support through our Help Center chatbot.
Resolved -
This incident has been resolved.
Jul 6, 07:04 PDT
Investigating -
The SurveyMonkey homepage is currently inaccessible for some regions. Our team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience!
Jul 6, 05:33 PDT
Resolved -
There was an issue impacting SurveyMonkey accounts hosted on our Canadian data centres, where users faced issues with exporting survey results from 10:48AM to 1:15AM (PST). This issue is now resolved and exporting should work correctly now.
Jun 30, 11:00 PDT