SurveyMonkey Status

Apr 25, 2026

No incidents reported today.

Apr 24, 2026

Copied surveys drafts not appearing in survey list

Resolved - This issue has been resolved, and copies of surveys should be appearing in the survey list on the homepage.
Apr 24, 19:28 PDT

Update - The issue has been resolved for new copies of surveys, and we are working to address the backlog of copied surveys.
Apr 24, 17:48 PDT

Identified - The issue has been identified and we are working on a fix.
Apr 24, 16:28 PDT

Update - We’ve identified an issue where surveys created using “Make a copy”/"Copy existing" may not appear in the survey list if a collector isn’t created, even though a draft version is generated in the background.

We’re currently investigating the root cause and will share updates as soon as we have more information.
Apr 24, 15:49 PDT

Investigating - We are currently investigating this issue.
Apr 24, 13:46 PDT

TURF and Empirical Bayes not working on MaxDiff surveys

Resolved - This incident has been resolved.
Apr 24, 07:45 PDT

Investigating - We are currently investigating this issue.
Apr 24, 01:40 PDT

App listing cannot be updated on SurveyMonkey

Resolved - This incident has been resolved.
Apr 24, 07:19 PDT

Identified - We are currently investigating an issue preventing users in all regions from updating their App listing on the Developer portal of SurveyMonkey.
Apr 24, 05:19 PDT

Apr 23, 2026

Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)

Resolved - This incident has been resolved.
Apr 23, 09:21 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 09:09 PDT

Investigating - We are currently investigating this issue.
Apr 23, 08:40 PDT

EU Customers unable to access Help Center and Chat Support

Resolved - This incident has been resolved.
Apr 23, 09:16 PDT

Investigating - We are currently investigating this issue.
Apr 23, 08:34 PDT

Apr 22, 2026

Intermittent error when logging in

Resolved - This incident has been resolved.
Apr 22, 12:13 PDT

Investigating - We are currently investigating this issue.
Apr 22, 11:56 PDT

Apr 21, 2026

Audience preview tool inaccessible for logged out customers.

Resolved - This incident has been resolved.
Apr 21, 13:41 PDT

Identified - We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.
Apr 21, 08:27 PDT

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

Low survey completion rate for RewardsApp Surveys with Advanced-Logic

Resolved - This issue has been resolved!
Apr 15, 10:20 PDT

Identified - The cause has been identified and a fix is being implemented.
Apr 15, 08:47 PDT

Investigating - We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates.

Our team is actively working to identify the root cause and will provide updates as more information becomes available.
Apr 15, 07:23 PDT

Apr 14, 2026

No incidents reported.

Apr 13, 2026

Errors showing on Analyze charts

Resolved - This incident has been resolved.
Apr 13, 11:44 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 10:00 PDT

Update - A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.
Apr 13, 08:51 PDT

Identified - We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.
Apr 13, 08:24 PDT

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

All Systems Operational

Past Incidents