SurveyMonkey Status

All Systems Operational

SurveyMonkey Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled maintenance - EU data center Nov 23, 2024 08:00-12:00 PST

We will be performing maintenance on Saturday, November 23, 2024 that will affect availability of accounts, surveys, and integrations for the duration of the maintenance. The impact of this maintenance is specific to the European data center.

For more details about the impact and how to plan for this maintenance, please review the information provided in the help center: https://help.surveymonkey.com/en/surveymonkey/site/eu-site-maintenance/

Live updates on the maintenance will be shared on this status page as needed.
Posted on Oct 23, 2024 - 12:10 PDT

Scheduled maintenance - US and CA data centers Dec 7, 2024 08:00-12:00 PST

We will be performing maintenance on Saturday, December 7, 2024 that will affect availability of accounts, surveys, and integrations for the duration of the maintenance.

For more details about the impact and how to plan for this maintenance, please review the information provided in the help center: https://help.surveymonkey.com/en/surveymonkey/site/site-maintenance/

Live updates on the maintenance will be shared on this status page as needed.
Posted on Nov 07, 2024 - 16:44 PST

Past Incidents

Nov 20, 2024

Site issue impacting paid features

Resolved - There was a site issue from approximately 1:05-1:25PM (Pacific Time) which affected users' ability to access paid features on our site. Numerous features were impacted. This issue has been fixed.

If you experienced an issue using a paid feature during this time frame, it's likely that you were impacted by this incident. Please try again now as the issue has been fixed.
Nov 20, 13:00 PST

Issues accessing the Collect Responses page for some surveys

Resolved - This incident has been resolved.
Nov 20, 09:06 PST

Investigating - We are currently investigating this issue.
Nov 20, 07:46 PST

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

SurveyMonkey Contribute

Resolved - This incident has been resolved.
Nov 11, 22:15 PST

Update - We are continuing to investigate this issue.
Nov 11, 03:36 PST

Investigating - Project completion may be delayed, and response quality could be impacted. Our engineers are actively investigating. We appreciate your understanding and apologize for the inconvenience.
Nov 11, 03:36 PST

Resolved - This issue has been resolved and EU customers should now be able to log in on Help Center pages.
Nov 11, 15:14 PST

Investigating - The Help Center and contact flow pages are currently prompting customers logged in to an account on the European Data Center to log in. For those impacted, you can still contact support via the logged-out options on the help center while this issue is being investigated, and you can also contact the support team directly by emailing support@surveymonkey.com from the email address associated with your account.
Nov 6, 16:47 PST

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024